Internal support is available at assistenza@unige.it (for Teaching and Technical-Administrative Staff) and help@studenti.unige.it (for Students). Support is limited to the functions available to Office 365 administrators within the University organization, namely:
- Assign product licenses
- Manage usernames
- Delete and restore users
- Disable and re-enable devices registered by users (the device name must be provided when submitting a request)
- Monitor Microsoft service health reports
- Support the migration of Microsoft 365 mailboxes, as described on this page
The Microsoft licenses currently provided by the University of Genoa are A5 licenses.
Since the Microsoft 365 platform is not a product developed by the University of Genoa, technical support for Microsoft products is provided through the official Microsoft Support page.
Official guides to the most commonly used applications
Other useful links
Microsoft 365 - official platform guide
Office Accessibility Center - Resources for people with disabilities
FAQ (Frequently Asked Questions)
Who can use Office365 Education-UniGe?
The University of Genoa provides access to the Microsoft Office365 platform to pre-enrolled students (only for the time required to complete their enrollment), regularly enrolled students, faculty members and currently employed technical and administrative staff who have UniGePASS credentials and are identified through their institutional University email address. The domains currently enabled are unige.it, edu.unige.it and studenti.unige.it.
When a user's studies or employment relationship with the University ends, the licenses for Office products installed on personal computers under the Microsoft agreement will also expire. To continue using these products, a license must be purchased according to Microsoft's commercial terms.
Register on this page to check whether your role is eligible. Use of the Office365-UniGe platform is subject to acceptance of the terms of use for the University's UniGePASS credentials and Microsoft's Office 365 service. By activating the service, you authorize the University of Genoa to provide Microsoft with the minimum information required to deliver the service:
- UniGePASS UID
- first name
- last name
- email address
in compliance with EU Regulation 2016/679, known as the GDPR (General Data Protection Regulation), concerning the protection of individuals with regard to the processing and free movement of personal data.
How long can I use Office365 Education-UniGe?
The service is provided under the agreement between the University of Genoa and Microsoft, within the framework of the CRUI-Microsoft agreement. The service is available to all students, faculty members and technical-administrative staff of the University of Genoa for the entire duration of their study or employment relationship with the University. If the agreement between UniGe and Microsoft, or the service itself, is terminated, all users will be notified at least 3 months in advance.
Is an Internet connection required to use the Office 365 Education suite?
No. Once the files required to run the Office suite offline have been installed, an Internet connection is not required.
However, users must connect to the Internet at least once every 30 days to verify the status of their Office 365 subscription, correctly synchronize cloud files and receive the latest product updates. If the user does not connect within 30 days, Office 365 ProPlus switches to reduced functionality mode.
Will I be entitled to receive the latest version of Office when future updates are released?
Yes. If the University of Genoa has renewed the agreement when a new version of the Office suite is released, you will be able to download the latest available version of Office (Software Assurance benefit).
How long does the agreement for using Office 365 Education last?
The agreement lasts 1 year, subject to renewal.
Office365 Education-UniGe account - registration and access
How can I register for Office365?
You can register for the Office365 platform by accessing this page with your UniGePASS credentials. For further information about the registration procedure, please refer to the detailed instructions.
Do I need access to my University mailbox to register for Office365?
No. Your University email address is used as your Office365 username, but registration can also be completed if your University email is being forwarded to a personal mailbox.
Is the password the same one I use to access the University's online services?
No. The password used to access Office365 is not the same as your UniGePASS password. The credentials for accessing Office365 are sent by email to the address provided by the University.
I don't remember my Office365 username or password
Please refer to the appropriate support page.